Privacy Policy

Our Commitment to Privacy

Cornerstone Community Services LLC ("Cornerstone House," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who interact with our services and website. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your consent, except as required by law or as necessary to provide services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cornerstonehouse.biz or interact with our services. Please read this policy carefully to understand our views and practices regarding your personal data.

Data We Collect

We may collect personal data that you voluntarily provide when you interact with our website or services, including:

Information You Provide Directly:

• Name, email address, phone number (via contact forms, inquiry forms, or the contact us page)
• Information about the individual seeking services (e.g., diagnosis, needs, referral source)
• Family member or guardian contact information
• Professional affiliation and contact details (for case managers, support coordinators, and healthcare providers)
• Any other information you choose to provide in messages or communications

Information Collected Automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time and date of visit, and referring/exit pages
• Technical data collected via analytics, server logs, or other tracking mechanisms

How We Collect Data

• Directly from you — when you submit a contact form, send us an email, call our office, or otherwise provide information voluntarily during the inquiry or admissions process.
• Automatically — via server logs or analytics tools that collect technical and usage data such as IP address, browser/device information, and visited pages.
• From third-party services — if you interact with third-party plugins or services embedded in our website (e.g., analytics or contact management tools), they may collect information according to their own policies.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide information about our services
• To process admissions applications and coordinate care services
• To communicate with families, guardians, and professional referral sources
• To maintain and improve our website and user experience
• To comply with legal and regulatory obligations
• To analyze website traffic and usage patterns to improve our services

Protected Health Information (PHI)

Cornerstone House is committed to protecting the privacy of resident health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

• We collect and maintain Protected Health Information (PHI) only as necessary to provide residential care and support services.
• PHI is shared only with authorized individuals, including healthcare providers, case managers, and family members/guardians as permitted by law and resident consent.
• We maintain administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of PHI.

For detailed information about our HIPAA privacy practices, please contact our Privacy Officer using the contact information provided below.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services, provided they agree to keep this information confidential.
• Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request.
• Healthcare Coordination: We may share resident information with healthcare providers, case managers, and other professionals involved in care coordination, with appropriate authorization.
• Protection of Rights: We may disclose information when necessary to protect our rights, property, or safety, or that of our residents, staff, or others.

Website Visitor Data & Analytics

Cornerstone House may use website analytics providers to collect information about website traffic and visitor behavior in order to understand user needs and improve our online experience. We may use cookies and similar technologies to compile aggregate data about site traffic and site interactions.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to other websites for your convenience and information. Cornerstone House does not control these external sites and is not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

This website does not offer information intended to attract children under the age of 13. Cornerstone House does not knowingly solicit or collect personal information from anyone under the age of 13 through our website. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to access and obtain a copy of your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing of your information
• The right to receive specific HIPAA-protected health information (for current and former residents)

To exercise any of these rights, please contact us using the information provided below.

Virginia Privacy Rights

If you are a Virginia resident, you may have additional rights under the Virginia Consumer Data Protection Act (VCDPA). This includes rights to access, correct, delete, and obtain a copy of your personal data, as well as the right to opt out of certain processing activities. To exercise your rights, please contact us at info@cornerstonehouse.biz or call (804) 555-0199.

Governing Law

This Privacy Policy and any disputes arising from or relating to it shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflicts of laws rules.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.